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Pitiful Bluetooth range

Agustin Jul 19, 2015 01:46PM CDT

I just received my Sound Kick directly from Stacksocial Order #2339328. After charging for 12 hours and pairing with multiple devices, and locating in different areas of the house, the sound stops when moving the iphone or samsung devices beyond 12 inches. I request to replace with soundkick 2 or a better working device.
I gave it as a gift and had a very uncomfortable moment when opened and tried it.

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BARCODE NUMBER: 04P05B054018002 A


Hope to hear from you soon.

Agustin

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Lisa Jul 20, 2015 12:45AM CDT SOUNDFREAQ Customer Service Ninja
Agustin, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing short Bluetooth range with your new Sound Kick.

Please know we do offer exchanges free of charge, via mail. Please just send us a private inquiry with your shipping address and we'll get it out to you right away. We'll also include a prepaid FedEx label for you to return the defective unit.

Unfortunately, we cannot do an even exchange for the Sound Kick 2. If you are interested in the newer model, we recommend returning the unit for a refund, and purchasing the other speaker. If you'd like to return your unit, we can do that for you as well--we'd email you a prepaid label and issue the refund once we receive your unit.

Please do let us know how you'd like to proceed, and we do apologize for you having received a defective unit new out of box. Any questions, please let us know.

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