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soundspot keeps turning off

Jessica Jul 18, 2015 04:17PM CDT

My soundspot keeps turning off whether it is plugged in or not. It will pair with a device blinking white/teal and green, and then just turn off after 5 seconds. Other people with the same problem say it's hardware. It's 18 months old what do I do?

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Lisa Jul 19, 2015 11:48PM CDT SOUNDFREAQ Customer Service Ninja
Jessica, thank you for being a Soundfreaq customer, and I'm sorry to hear the Spot is turning off by itself. Please send us a private inquiry with your shipping address, the serial number located on the bottom of the speaker, and the color of your Soundfreaq so we may get you up and running away.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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