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my sound freaq charger light is yellow.

Jodie Jul 05, 2015 09:47AM CDT

The charger light is just stuck on yellow and my sound freaq will not turn on. What do i do?

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Lisa Jul 07, 2015 02:20PM CDT SOUNDFREAQ Customer Service Ninja
Jodie, thank you for being a Soundfreaq customer, and I'm sorry to hear your Soundfreaq will not turn on. Yellow is an error code, and your unit or power adapter may need to be replaced.

Please let us know which model Soundfreaq you own by checking the bottom of the speaker. Please also let us know how long you've owned the speaker before the issue occurred.

If we cannot get you up and running over support, we will set you up with a replacement unit via mail, under our one year warranty.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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