Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Doesn't turn on

Cody Jun 11, 2015 09:16PM CDT

My Sound Kick suddenly will no longer turn on. The light does not come on for any of the buttons except for the UQ3 setting only when it is plugged in. It will blink very quickly as if its changing the setting even though the Speaker is not on. All other buttons have no effect plugged in or not and the Speaker doesn't pair to its remembered setting or play using the Aux in jack. The charging indicator works as usual. Is there a way I can reset the device or repair it?

Up 0 rated Down
Lisa Jun 12, 2015 08:33PM CDT SOUNDFREAQ Customer Service Ninja
Cody, thank you for being a Soundfreaq customer, and I'm sorry to hear your speaker will no longer turn on. If it still flickers to life from one of the buttons, it could be a faulty power adapter. We can also replace your unit all together, free of charge under our one year warranty. Unfortunately, there isn't a reset function for the Kick.

Please send us a private inquiry so we may start collecting your contact information for the warranty replacement process. Please also let us know how long you've owned the Kick before the issue occurred.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@soundfreaq.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete