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Sound Spot *defective bluetooth*

Christopher McLaughlin Jun 08, 2015 03:22PM CDT

After getting my soundspot for christmas the speakers worked perfectly with the sound when using bluetooth or the aux cord with my Iphone. However, after a few weeks the bluetooth would connect my Iphone and speakers however the volume was diminished greatly. I could barely hear the sound when playing songs, so I tried the aux cord. It worked fine! Please help me to get the bluetooth back up to how it used to work.

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Lisa Jun 08, 2015 03:58PM CDT SOUNDFREAQ Customer Service Ninja
Christopher, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing low volume issues on the Spot.

If you have not done so already, please try deleting the Sound Spot from Bluetooth > Devices on your smart device, and re-pairing from the beginning. If it does not resolve the issue, we will move forward with the warranty replacement.

Thank you for your patience, and I apologize for the inconvenience. Please let us know if you have any other questions.

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