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volume change tout seul, volume change i'm self

Marc May 29, 2015 08:06PM CDT

Mon soundfreak sound kick change parfois son volume tout seul en montant ou descendant jusqu'a ce qu'il soit au bout au maximum ou au minimum, tout seul des fois! My sound freak kick change sound volume alone to high or to low thru the maximum or minimum, i'm self sometime!

C'est quoi le problème? interférence blutooth, sans même l'utilisé le Bluetooth?
What is the problem? interference with blutooth, i'm not use bluthooth?

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Lisa May 29, 2015 11:55PM CDT SOUNDFREAQ Customer Service Ninja
Mark, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing volume control issues. Based on your description, it sounds like the Sound Kick is changing volume by itself, when it is on auxiliary input?

Based on your description, it could be the volume buttons are permanently compressed on the Sound Kick itself. However, many master devices cannot take playback commands from a speaker via auxiliary input. Are you able to use the playback controls on the Kick to control your connected device? In other words, when you press Vol + on the Sound Kick, does it change the audio output volume?

I understand you are not using Bluetooth. Do you have any smart devices you could try pairing via Bluetooth to see if the volume issue persists?

Finally, is this a new out of box issue, or were you able to play audio without issue in the past?

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
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Marc May 31, 2015 12:45AM CDT
I use soundfreak just with computer, it is all the time power connecter, i not use button to control playback, i connected with jack auxiliary input with output another audio device. Sometime the volume go up im self (maximum volume), and sometime goes down to (minimum no sound). and i can control at same time to stop what is do it and sometime i can't change volume is freezed, i have to close soundfreak and turn on to control it. I have devioce in my computer i not use, because i have no software to control it from computer or i not search to control it, i use it just front of my monitor beside computer, no tab or cell to try to bluetooth.
I played this device for 3 month, i bought in Target when is bankrout and close all store in Canada, i play some time music and sound from some games, but many time goes up or down volume and freezed button volume.

Have you some update or can do it update firmware if exist?
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Lisa May 31, 2015 12:48AM CDT SOUNDFREAQ Customer Service Ninja
Marc, thank you for providing more information. It does indeed sound like a hardware defect with the buttons itself, and unfortunately, no we do not offer firmware updates.

What we can do is send you a replacement unit from our offices in London. I have forwarded your case to our representative in London, who will contact you directly in regards to your warranty replacement.

Thank you for your patience, and I apologize for the inconvenience. Any other questions, please let us kno.

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