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Weak Bluetooth

Siggi Jun 15, 2013 02:12PM CDT

love the sound of my little soundkick.
if I have my laptop on one side of my 27inch imac the soundkick looses connection to the bluetooth when place it on the other side of the mac. when I have my samsung S3 connected I loose connection if I move the phone about 3 feet from the soundkick. same when I pair it with the mac, 3-4 feet of connection then it drops out.
is this normal??
i was hoping to have this on a shelf not on my desk. move it 3 feet and it breaks up and goes silent at about 4 feet....

should I take it back and exchange it or return it and get something else?

Up -2 rated Down
Lisa Jun 17, 2013 02:44AM CDT SOUNDFREAQ Customer Service Ninja
Siggi, thank you for being a Soundfreaq customer, and I'm sorry to hear you are having Bluetooth connectivity issues. There have been reports of choppy Bluetooth connection on the Mac specifically, but if it is occurring on the Android as well, then it is most likely a hardware issue with the Sound Kick. If you purchased the speaker at a retailer, we do recommend exchanging it in store. If not, we can set you up with a replacement unit. If you have another smartphone or tablet other than the Android, please try pairing that as well to see if the issue persists. As you may know, you should be getting a range up to 32 feet on Bluetooth.

Thank you for your patience, and I apologize for the inconvenience. Please do let us know if an exchange solves the issue.

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