The light doesn't flash when I press the Pair Button on my Sound Platform. What do I do?

The light should flash rapidly when you press the Pair Button on your Sound Platform to indicate that you're in pairing mode. Try these steps:
 

  1. Unplug your Platform from the wall
  2. Turn your Platform around so you're looking at the back of the unit
  3. Flip open the door on the bottom right
  4. Remove the BT module (even though it says DO NOT REMOVE)
  5. Wait at least ten seconds, then firmly re-insert the BT module
  6. Plug your Platform back in and turn it on
  7. Select Bluetooth using the Source button
  8. Press the Pair button

The light should flash slowly to indicate that you're in pairing mode.

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